Service Standards

The 7 Cedars Way Program – Our Seven Totems of Service.

For thousands of years, the Jamestown S’Klallam Tribe has told stories with intricately carved Totems.  And so, the Totem represents our values and our quest for service excellence.  The Seven Totems of Service Excellence are our seven steps to building a service culture within our organization.  Each Totem speaks to the development of our members into powerful and engaged service providers for our guests. They are:
1. Dress and be our best.
2. Always welcome our guests.
3. Play the name game.
4. Listen, respond and act.
5. Promote play, have fun and enjoy.
6. Don’t hesitate to ask.
7. Thank you and good luck.